Terms & Conditions

This policy applies to airline tickets issued by Krystal Tours Vacations. Booking terms for vacation packages purchased through this website are separate and will be published here when finalised. If you are unsure which applies to your booking, please ask us.

At Krystal Tours Vacations, we are committed to providing our customers with accurate airfare information and efficient ticketing services. Airline fares, availability and ticketing conditions are controlled by the respective airlines and are subject to change.

Reservations and fare guarantee

Airline fares and seat availability are subject to change without notice until the ticket has been issued. A quotation or flight reservation does not guarantee the quoted fare. The airfare is only secured once full payment has been received and the airline ticket has been successfully issued.

If the fare changes before ticketing, the customer will be advised of the new fare before the ticket is issued.

Payment and ticketing

• Unless otherwise stated, full payment is required for airline tickets.
• Where an airline provides a ticketing deadline, payment must be received by Krystal Tours sufficiently in advance of that deadline to allow for payment processing and ticket issuance.
• Reservations that are not paid and ticketed by the applicable deadline may be automatically cancelled by the airline.
• If a reservation expires or is cancelled, the original airfare and seats cannot be guaranteed.

Passenger names

Before making payment, customers must carefully verify that all passenger names are entered exactly as they appear on the passport or valid travel document. Krystal Tours will issue tickets using the information approved and provided by the customer.

After ticketing, airline fees and fare differences may apply to permitted name corrections. Some airlines may not permit name changes at all.

Changes and cancellations

All airline tickets are subject to the fare rules and conditions of the airline and the fare purchased. Depending on the ticket, changes or cancellations may result in:

• Airline change or cancellation fees
• Fare differences
• Loss of promotional fares
• Non-refundable amounts
• Restrictions on travel credits
• Krystal Tours service fees, where applicable and disclosed

Some promotional or discounted airline tickets may be non-refundable and / or non-changeable.

Refunds and travel credits

Refunds and travel credits are subject to the applicable airline’s rules, approval and processing time. Krystal Tours cannot guarantee the approval or processing time of an airline refund.

Where an airline issues a travel credit, the credit remains subject to the airline’s conditions, including applicable expiration dates, passenger restrictions and permitted travel dates.

Missed flights and no-shows

Passengers are responsible for arriving at the airport and checking in within the airline’s required timeframe. Failure to travel on a confirmed flight may be considered a no-show. The airline may cancel the remaining flights on the itinerary, and the value of the ticket may be partially or completely forfeited.

Customers should contact Krystal Tours immediately if they know they will be unable to travel as scheduled.

Schedule changes and airline disruptions

Flight schedules may be changed by the airline after ticketing. Changes may include departure or arrival times, flight numbers, aircraft, connections or cancellations.

Krystal Tours will assist customers where possible; however, airline schedule changes, delays and cancellations are ultimately subject to the operating airline’s policies and available alternatives.

Payment verification

For the protection of our customers, Krystal Tours may request identification or additional verification for certain payments. Any applicable payment processing or Krystal Tours service fees will be disclosed to the customer before payment is completed.

Customer responsibility

Before authorising payment and ticketing, customers are responsible for reviewing and confirming passenger names, destination, travel dates, flight times, routing, baggage allowance and fare conditions.

Customers are also responsible for ensuring they meet the applicable passport, visa, immigration, health and entry requirements for their destination and any transit countries.

Questions about this policy

Speak to a specialist at either office: Barataria +1 (868) 225-6186 / 229-3748 / 720-8458 / 468-6191, or San Fernando +1 (868) 798-1086 / 720-8456. You can also send us a message.

Krystal Tours Vacations – trusted leaders in travel for over 40 years.